AI chatbots in Queenstown.
For Queenstown operators who want a working pilot in weeks, not a year-long programme.
Queenstown staffs up for the ski season, then again for summer. We automate rostering, onboarding and guest enquiries so each new season starts without the scramble.
Knows the New Zealand rules.
Answers customer questions in plain New Zealand English from your own policies and prices, and hands anything tricky to a person.
- Serious breaches get reported
- KiwiSaver now 3.5 per cent
- Xero, founded in New Zealand
We'd call the engagement a success when Queenstown teams are using the system without thinking about us. Handles 60-70% of routine enquiries without human input. Kiwi Dynamics
What Queenstown runs on.
Tourism is the foundation of the Queenstown Lakes economy, and the district hosts far more international visitors per resident than much larger cities.
Coronet Peak and The Remarkables draw skiers from around the world. Winter ski season runs from June, and summer brings adventure tourism, with both peaks needing temporary staff.
From one-person trades to national organisations, we find the hours :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
Already buried in admin? We'll sort the first workflow for you :)
Nine hours a week of admin is 468 hours a year. That could drop to about 52.*
*Illustrative, based on 9 hours a week of admin at a typical 80% automation rate. The calculator uses your own numbers.
Good questions, answered
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call - fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
Will this run on our own infrastructure?
Yes, where it makes sense. AI chatbots can sit entirely in your cloud account, with model calls routed through endpoints you control. We default to Claude, OpenAI, Custom RAG pipelines but the architecture supports your existing platform choices.
Can you walk us through a comparable build?
Yes - on the first call we'll pick the closest engagement we've shipped to what you're describing and walk through the outcome, the headcount and the time it took. Handles 60-70% of routine enquiries without human input.
Can it remind us about the annual return?
Yes. Every company must file an annual return with the Companies Office each year, separate from its tax return.
What does the Privacy Act 2020 mean for AI?
The same rules apply as for any system holding personal information. A breach that could cause serious harm must be reported to the Privacy Commissioner, who expects it within 72 hours.
Let's chat
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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
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