We've worked with enough operators in Queenstown to know that the brief that arrives in our inbox is rarely the brief that ends up shipped. The first thing we do on any AI chatbots project is sit with your team for a day before we propose anything.
Otago · Applied AI
For Queenstown operators who want a working pilot in weeks, not a year-long programme.
What AI chatbots actually does
Trained on your business, not Wikipedia. AI assistants that answer pricing, hours, availability, bookings – and escalate cleanly when the customer needs a human.
- 01 Trained on your documents, FAQs, and past tickets
- 02 Books appointments, takes deposits, qualifies leads
- 03 Live hand-off to a human when needed
- 04 Daily quality reports so you stay in control
Built on: Claude OpenAI Custom RAG pipelines
Without Kiwi Dynamics
With Kiwi Dynamics
Otago
Where Queenstown operators actually lose hours.
- Queenstown's economy is tourism on rails – peak season is chaos, shoulder season is brutal. AI smooths both.
- Hospitality, accommodation, adventure operators, and a tight labour pool that empties every winter. AI here means coverage when staff can't be hired.
We work with teams across Queenstown: CBD · Frankton · Arrowtown · Jack's Point · Arthurs Point · Wanaka.
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How we build AI chatbots for a Queenstown team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Queenstown business, so value lands before the build is finished. AI customer support.
Talk to usThe outcome for Queenstown teams
We'd call the engagement a success when Queenstown teams are using the system without thinking about us. Handles 60-70% of routine enquiries without human input.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Questions
FAQ
When does AI chatbots actually pay back?
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for a Queenstown – so the savings start landing before the rest of the build is finished.
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call – fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
Can you walk us through a comparable build?
Yes – on the first call we'll pick the closest engagement we've shipped to what you're describing and walk through the outcome, the headcount and the time it took. Handles 60-70% of routine enquiries without human input.
Will this run on our own infrastructure?
Yes, where it makes sense. AI chatbots can sit entirely in your cloud account, with model calls routed through endpoints you control. We default to Claude, OpenAI, Custom RAG pipelines but the architecture supports your existing platform choices.
Worth a conversation?
Even if you don't end up working with us, you'll leave the call knowing what's worth building.
Get in touch
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it — no obligation.