AI call summaries in Queenstown.
AI call summaries designed around the way a Queenstown team actually runs.
Queenstown staffs up for the ski season, then again for summer. We automate rostering, onboarding and guest enquiries so each new season starts without the scramble.
Built differently, on purpose.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
From one-person trades to national organisations, we find the hours :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
What AI call summaries actually do
Every customer call recorded, transcribed, summarised, and coached. With the right workflow automated, nine hours of admin a week could drop to about one.*
*Illustrative example only, based on 9 hours a week of admin falling to about 1 hour a week. Actual results vary by workflow and business.
How the work runs
We find the one workflow costing Queenstown businesses the most hours, ship a working slice into production in weeks, prove it pays for itself, then harden it and hand it over.
One workflow.
In production.
In weeks.
What you get
If we build the right slice first, Queenstown teams feel the difference inside the first month.
- Auto-summary into your CRM after every call
- Coaching scorecards for sales and support reps
- Detects compliance phrases (or missing ones)
- Searchable archive - find the call that mentioned X
- No annual contracts
- No shelfware or licences you do not use
What Queenstown runs on.
Tourism is the foundation of the Queenstown Lakes economy, and the district hosts far more international visitors per resident than much larger cities.
Coronet Peak and The Remarkables draw skiers from around the world. Winter ski season runs from June, and summer brings adventure tourism, with both peaks needing temporary staff.
Straight answers
What tools do you build AI call summaries on?
For AI call summaries we usually reach for Twilio, AssemblyAI, Claude, Vercel. We're tool-agnostic at heart - we pick what your Queenstown team can actually run after we hand the build over, not what looks good on a vendor sticker.
What's the smallest engagement you'd take on?
A two-week paid discovery for Queenstown businesses that aren't sure whether the build is worth doing at all. You get a one-page write-up of what we'd build, what we'd skip, and what it would cost. About 30% of those discoveries end with us recommending you don't proceed.
How quickly can we see something running?
Week three for a clickable internal demo against real data. Week six for a slice your team can actually use. We hold ourselves to those numbers because they're what stops a project drifting into "endless discovery".
Does it keep up with KiwiSaver changes?
It has to. The minimum employer contribution rose to 3.5 per cent on 1 April 2026 and rises to 4 per cent on 1 April 2028.
Can reminders follow the new WoF rules?
They need to. From 1 November 2026 many light vehicles aged 4 to 14 years move to a WoF every two years, and new vehicles get their second WoF at 4 years.
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