AI customer feedback in Palmerston North.
For Palmerston North operators who want a working pilot in weeks, not a year-long programme.
From one-person trades to national organisations, we find the hours :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
Palmerston North moves freight for much of the country and hosts the Linton and Ohakea defence bases. We automate dispatch, bookings and reporting for the firms serving them.
Not your typical AI agency.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Built around how New Zealand works.
Every review and survey reply sorted by theme with draft responses ready, so owners see what customers are actually saying each week.
- GST at 15 per cent
- Payday filing, every payday
- An annual return every year
Already buried in admin? We'll sort the first workflow for you :)
Nine hours a week of admin is 468 hours a year. That could drop to about 52.*
*Illustrative, based on 9 hours a week of admin at a typical 80% automation rate. The calculator uses your own numbers.
Palmerston North, up close.
The Manawatū economy spans distribution and logistics, construction, manufacturing, agritech and research science, and Palmerston North is home to the Linton and Ohakea defence bases.
Te Utanganui, the central New Zealand distribution hub, connects road, rail, air and sea networks from Palmerston North. Wellington Anniversary Day falls on on or near 22 January.
Less admin.
More weekend.
No theatre.
What AI customer feedback covers
Star ratings up ~0.4 in 90 days from faster, on-brand responses.
- Pulls reviews from Google, Facebook, Trade Me, your forms
- Auto-themes complaints and praise into trends
- Alerts you to a bad review before it goes viral
- Drafts public review responses in your voice
- No annual contracts
- No shelfware or licences you do not use
Good questions, answered
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call - fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
Do you have proof this works for Palmerston North businesses?
Direct case study: Star ratings up ~0.4 in 90 days from faster, on-brand responses. Happy to walk you through full numbers on a call.
Will this run on our own infrastructure?
Yes, where it makes sense. AI customer feedback can sit entirely in your cloud account, with model calls routed through endpoints you control. We default to Claude, Google Business API, Trustpilot, Vercel but the architecture supports your existing platform choices.
Does it keep up with KiwiSaver changes?
It has to. The minimum employer contribution rose to 3.5 per cent on 1 April 2026 and rises to 4 per cent on 1 April 2028.
What does the Privacy Act 2020 mean for AI?
The same rules apply as for any system holding personal information. A breach that could cause serious harm must be reported to the Privacy Commissioner, who expects it within 72 hours.
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