AI customer feedback in Nelson.
Built and supported here - the way a Nelson business would actually use it.
Not your typical AI agency.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Seafood, forestry and horticulture move through Nelson every day. We build AI that handles the shipping paperwork, compliance records and invoicing that follow them.
Knows the New Zealand rules.
Every review and survey reply sorted by theme with draft responses ready, so owners see what customers are actually saying each week.
- Xero, founded in New Zealand
- KiwiSaver now 3.5 per cent
- Holidays Act until August 2028
From one-person trades to national organisations, we find the hours :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
Small team.
Real systems.
Zero fluff.
What AI customer feedback covers
The shape of the result for Nelson teams: Star ratings up ~0.4 in 90 days from faster, on-brand responses.
- Pulls reviews from Google, Facebook, Trade Me, your forms
- Auto-themes complaints and praise into trends
- Alerts you to a bad review before it goes viral
- Drafts public review responses in your voice
- No annual contracts
- No shelfware or licences you do not use
Nelson, up close.
Nelson Tasman has the fastest growing blue economy in the country, and Nelson is home to Australasia's biggest fishing port.
Sealord, Talley's and NZ King Salmon all operate from the region. Nelson Anniversary Day falls on on or near 1 February.
Already buried in admin? We'll sort the first workflow for you :)
Nine hours a week of admin is 468 hours a year. That could drop to about 52.*
*Illustrative, based on 9 hours a week of admin at a typical 80% automation rate. The calculator uses your own numbers.
Questions Nelson businesses ask
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call - fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
When does AI customer feedback actually pay back?
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for a Nelson - so the savings start landing before the rest of the build is finished.
Can you walk us through a comparable build?
Yes - on the first call we'll pick the closest engagement we've shipped to what you're describing and walk through the outcome, the headcount and the time it took. Star ratings up ~0.4 in 90 days from faster, on-brand responses.
What does the Privacy Act 2020 mean for AI?
The same rules apply as for any system holding personal information. A breach that could cause serious harm must be reported to the Privacy Commissioner, who expects it within 72 hours.
Do you work with Xero?
Yes. Xero is one of the systems we build around, and we connect to the other tools you already run rather than asking you to switch.
Let's chat
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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
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