AI personalisation in Napier-Hastings.

AI personalised CX - wired into a Napier-Hastings workflow, not bolted on the side.

New Zealand's biggest fruit bowlAI personalised CXBuilt in New ZealandProduction AI, not slidewareWorking across Hawke's BayNew Zealand's biggest fruit bowlAI personalised CXBuilt in New ZealandProduction AI, not slidewareWorking across Hawke's BayNew Zealand's biggest fruit bowlAI personalised CXBuilt in New ZealandProduction AI, not slidewareWorking across Hawke's BayNew Zealand's biggest fruit bowlAI personalised CXBuilt in New ZealandProduction AI, not slidewareWorking across Hawke's Bay

Hawke's Bay grows more apples, pears and stone fruit than anywhere else in New Zealand. We automate the packing schedules, export paperwork and staff admin behind it.

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Not your typical AI agency.

We say when AI is not the answer

Production first, demo second

You keep the hours, the data and the system

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*Every engagement is scoped and quoted up front. Results vary by workflow and business.

What AI personalisation actually does

Every customer sees the right product, message, and offer - based on what they've bought, browsed, and asked. With the right workflow automated, nine hours of admin a week could drop to about one.*

With the workflow automated Without

*Illustrative example only, based on 9 hours a week of admin falling to about 1 hour a week. Actual results vary by workflow and business.

Napier-Hastings, up close.

Farming, horticulture, wine and tourism are Hawke's Bay's key industries, and the region is the country's largest producer of apples, pears and stone fruit, much of it exported through Napier Port.

Napier Port is the main export port for the east coast of the central North Island. Harvest season brings some of Napier Port's highest export volumes.

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On the tools or running at scale, the admin still eats the week :)

Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.

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*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.

We'd call the engagement a success when Napier-Hastings teams are using the system without thinking about us. Conversion lift of 18-32% over generic site experiences. Kiwi Dynamics

How Kiwi Dynamics works

We find the one workflow costing Napier-Hastings businesses the most hours, ship a working slice into production in weeks, prove it pays for itself, then harden it and hand it over.

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Questions Napier-Hastings businesses ask

Is AI personalisation worth it for a smaller Napier-Hastings?

Often, yes - and counterintuitively the ROI is sometimes faster than for the big end of town because there's less integration overhead. We'll tell you honestly on the scoping call if it isn't.

How quickly can we see something running?

Week three for a clickable internal demo against real data. Week six for a slice your team can actually use. We hold ourselves to those numbers because they're what stops a project drifting into "endless discovery".

Anyone else in this space using AI personalisation?

Plenty. Conversion lift of 18-32% over generic site experiences. The interesting question is rarely "does it work" - it's "is your team ready to use the output." That's what we'd scope on the call.

Does it keep up with KiwiSaver changes?

It has to. The minimum employer contribution rose to 3.5 per cent on 1 April 2026 and rises to 4 per cent on 1 April 2028.

Can AI help with payday filing?

It can prepare it. Employers file employment information every payday, within 2 working days when filing electronically, and automation can have it ready for a person to check.

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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.