The reason we take on work in Napier-Hastings is that the businesses here tend to be sharper about what they want than the brief lets on. AI call summaries for a Napier-Hastings team almost always ends up looking different to AI call summaries for a downtown Auckland one.
Hawke's Bay · Applied AI
AI call summaries that lives in your stack, not on a vendor's roadmap. Shipped from Hawke's Bay.
What AI call summaries actually does
Every customer call recorded, transcribed, summarised, and coached. Managers spot what's working, reps see what to fix, and customers get follow-ups that actually reference what they said.
- 01 Auto-summary into your CRM after every call
- 02 Coaching scorecards for sales and support reps
- 03 Detects compliance phrases (or missing ones)
- 04 Searchable archive – find the call that mentioned X
Built on: Twilio AssemblyAI Claude Vercel
Without Kiwi Dynamics
With Kiwi Dynamics
Hawke's Bay
What we keep seeing in Napier-Hastings.
- Hawke's Bay runs on horticulture, wine, and tourism – three industries with sharp seasonal peaks AI can flatten.
- From orchard ops to cellar door bookings, AI helps Hawke's Bay businesses staff right, forecast right, and chase fewer no-shows.
We work with teams across Napier-Hastings: Napier CBD · Ahuriri · Taradale · Hastings · Havelock North · Flaxmere.
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How we build AI call summaries for a Napier-Hastings team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Napier-Hastings business, so value lands before the build is finished. AI call notes + coaching.
Talk to usThe outcome for Napier-Hastings teams
Sales coaching scales to every rep without doubling manager time. For Napier-Hastings teams, that almost always shows up as fewer interruptions and a calmer week, not a dashboard chart.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Questions
FAQ
How quickly can we see something running?
Week three for a clickable internal demo against real data. Week six for a slice your team can actually use. We hold ourselves to those numbers because they're what stops a project drifting into "endless discovery".
What's the smallest engagement you'd take on?
A two-week paid discovery for Napier-Hastings businesses that aren't sure whether the build is worth doing at all. You get a one-page write-up of what we'd build, what we'd skip, and what it would cost. About 30% of those discoveries end with us recommending you don't proceed.
Has this actually shipped for a real Napier-Hastings?
Yes. Sales coaching scales to every rep without doubling manager time. We'll share comparable engagements on the call.
What tools do you build AI call summaries on?
For AI call summaries we usually reach for Twilio, AssemblyAI, Claude, Vercel. We're tool-agnostic at heart – we pick what your Napier-Hastings team can actually run after we hand the build over, not what looks good on a vendor sticker.
Twenty minutes, your call.
You describe what's broken. We'll tell you what we'd actually do about it.
Get in touch
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it — no obligation.