AI customer feedback in Kaikōura.
Built and supported here - the way a Kaikōura business would actually use it.
An AI agency, minus the theatre.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Kaikōura welcomes around a million visitors a year. We automate bookings, enquiries and reviews so small teams keep up with big seasons.
Small crew or big organisation, the busywork is the same :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
What Kaikōura runs on.
Tourism, directly and indirectly, is the major contributor to Kaikōura's GDP, built on whales, the coastline and crayfish, alongside the district's fishing and farming heritage.
A deep undersea canyon brings Giant Sperm Whales close to the coast, and Whale Watch has run since 1987.
What AI customer feedback actually does
Every Google review, NPS survey, support ticket, and social mention pulled into one place - themed, scored, and ranked by impact. With the right workflow automated, nine hours of admin a week could drop to about one.*
*Illustrative example only, based on 9 hours a week of admin falling to about 1 hour a week. Actual results vary by workflow and business.
We'd call the engagement a success when Kaikōura teams are using the system without thinking about us. Star ratings up ~0.4 in 90 days from faster, on-brand responses. Kiwi Dynamics
How it works in Kaikōura
We find the one workflow costing Kaikōura businesses the most hours, ship a working slice into production in weeks, prove it pays for itself, then harden it and hand it over.
Good questions, answered
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call - fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
When does AI customer feedback actually pay back?
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for a Kaikōura - so the savings start landing before the rest of the build is finished.
Will this run on our own infrastructure?
Yes, where it makes sense. AI customer feedback can sit entirely in your cloud account, with model calls routed through endpoints you control. We default to Claude, Google Business API, Trustpilot, Vercel but the architecture supports your existing platform choices.
Can it remind us about the annual return?
Yes. Every company must file an annual return with the Companies Office each year, separate from its tax return.
Do you work with Xero?
Yes. Xero is one of the systems we build around, and we connect to the other tools you already run rather than asking you to switch.
Talk to us about AI customer feedback
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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
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