Most of our Kaikōura engagements start the same way: a 20-minute call where the owner describes a workflow we've heard before in shape but never in detail. AI customer feedback is then designed against the detail, not the shape.
Canterbury · Applied AI
Built and supported here – the way a Kaikōura business would actually use it.
What AI customer feedback actually does
Every Google review, NPS survey, support ticket, and social mention pulled into one place – themed, scored, and ranked by impact. You finally see what customers actually complain about.
- 01 Pulls reviews from Google, Facebook, Trade Me, your forms
- 02 Auto-themes complaints and praise into trends
- 03 Alerts you to a bad review before it goes viral
- 04 Drafts public review responses in your voice
Built on: Claude Google Business API Trustpilot Vercel
Without Kiwi Dynamics
With Kiwi Dynamics
Canterbury
The Kaikōura context, plainly.
- Kaikōura runs on whale-watching, hospitality, and fishing – AI here means handling spikes, language mix, and the weather changing the plan.
- Marine tourism, accommodation, hospitality, and a tight local services sector. AI tools that speak multiple languages and handle weather pivots earn keep.
We work with teams across Kaikōura: Kaikōura township · South Bay · Hapuku · Oaro · Clarence.
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How we build AI customer feedback for a Kaikōura team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Kaikōura business, so value lands before the build is finished. AI review and feedback.
Talk to usThe outcome for Kaikōura teams
We'd call the engagement a success when Kaikōura teams are using the system without thinking about us. Star ratings up ~0.4 in 90 days from faster, on-brand responses.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Questions
FAQ
When does AI customer feedback actually pay back?
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for a Kaikōura – so the savings start landing before the rest of the build is finished.
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call – fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
Can you walk us through a comparable build?
Yes – on the first call we'll pick the closest engagement we've shipped to what you're describing and walk through the outcome, the headcount and the time it took. Star ratings up ~0.4 in 90 days from faster, on-brand responses.
Will this run on our own infrastructure?
Yes, where it makes sense. AI customer feedback can sit entirely in your cloud account, with model calls routed through endpoints you control. We default to Claude, Google Business API, Trustpilot, Vercel but the architecture supports your existing platform choices.
Get in touch
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it — no obligation.