AI customer feedback in Kaikōura.
Built and supported here – the way a Kaikōura business would actually use it.
What this is
AI review and feedback
Every Google review, NPS survey, support ticket, and social mention pulled into one place – themed, scored, and ranked by impact. You finally see what customers actually complain about.
Star ratings up ~0.4 in 90 days from faster, on-brand responses.
How it helps your Kaikōura team
What you actually get.
- Pulls reviews from Google, Facebook, Trade Me, your forms
- Auto-themes complaints and praise into trends
- Alerts you to a bad review before it goes viral
- Drafts public review responses in your voice
Most of our Kaikōura engagements start the same way: a 20-minute call where the owner describes a workflow we've heard before in shape but never in detail. AI customer feedback is then designed against the detail, not the shape.
We'd call the engagement a success when Kaikōura teams are using the system without thinking about us. Star ratings up ~0.4 in 90 days from faster, on-brand responses.
The Kaikōura context, plainly.
Marine tourism, accommodation, hospitality, and a tight local services sector. AI tools that speak multiple languages and handle weather pivots earn keep.
We work with teams in
What we build
AI customer feedback, tailored to Kaikōura businesses.
- 01 Pulls reviews from Google, Facebook, Trade Me, your forms
- 02 Auto-themes complaints and praise into trends
- 03 Alerts you to a bad review before it goes viral
- 04 Drafts public review responses in your voice
Common questions
Before you book the call.
When does AI customer feedback actually pay back? +
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for a Kaikōura – so the savings start landing before the rest of the build is finished.
Do you do hourly billing or fixed price? +
Fixed price for the pilot, every time. After that it's your call – fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
Can you walk us through a comparable build? +
Yes – on the first call we'll pick the closest engagement we've shipped to what you're describing and walk through the outcome, the headcount and the time it took. Star ratings up ~0.4 in 90 days from faster, on-brand responses.
Will this run on our own infrastructure? +
Yes, where it makes sense. AI customer feedback can sit entirely in your cloud account, with model calls routed through endpoints you control. We default to Claude, Google Business API, Trustpilot, Vercel but the architecture supports your existing platform choices.