AI email triage in Invercargill.
Built and supported here - the way an Invercargill business would actually use it.
From Tiwai Point to the dairy sheds, Southland businesses run lean crews. We automate rosters, reporting and invoicing so fewer hours go to the office.
What AI email triage actually does
Inbox gets the AI treatment - drafts replies, files quotes, escalates the urgent, and snoozes the noise. With the right workflow automated, nine hours of admin a week could drop to about one.*
*Illustrative example only, based on 9 hours a week of admin falling to about 1 hour a week. Actual results vary by workflow and business.
What Invercargill runs on.
Southland's economy rests on agriculture and processing, and the New Zealand Aluminium Smelter at Tiwai Point, across the harbour from Bluff, is the country's only aluminium smelter.
Tiwai Point has secured its energy supply to at least 2044. Most New Zealand dairy herds calve in spring, July to September.
Built differently, on purpose.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Less admin.
More weekend.
No theatre.
What you get
We'd call the engagement a success when Invercargill teams are using the system without thinking about us.
- Drafts replies in your tone, ready to send
- Auto-files attachments to the right job folder
- Detects complaints and pings the right person
- Weekly digest of what was handled while you slept
- No annual contracts
- No AI theatre
Small crew or big organisation, the busywork is the same :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
How much is the admin really costing you?
Nine hours a week of admin is 468 hours a year. That could drop to about 52.*
*Illustrative, based on 9 hours a week of admin at a typical 80% automation rate. The calculator uses your own numbers.
Good questions, answered
Are there hidden costs we should plan for?
Three to know about: model/API spend (which we set up under your own account, not ours, so you see and control it), any new SaaS subscriptions we recommend, and your team's time during rollout. We surface all three in the quote so there are no surprises.
Do you have proof this works for Invercargill businesses?
Direct case study: Inbox time cut from 2 hours/day to under 30 minutes. Happy to walk you through full numbers on a call.
Who owns the code and the model setup?
You do, on delivery. We deploy AI email triage into your own cloud account where possible, with the model setup, prompts, evals and integration code all checked into a repo you own. Claude sits in your account too - we don't operate it from ours.
What does the Privacy Act 2020 mean for AI?
The same rules apply as for any system holding personal information. A breach that could cause serious harm must be reported to the Privacy Commissioner, who expects it within 72 hours.
Can AI help with payday filing?
It can prepare it. Employers file employment information every payday, within 2 working days when filing electronically, and automation can have it ready for a person to check.
Let's chat
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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
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