We've worked with enough operators in Dunedin to know that the brief that arrives in our inbox is rarely the brief that ends up shipped. The first thing we do on any AI customer feedback project is sit with your team for a day before we propose anything.
What AI customer feedback actually does
Every Google review, NPS survey, support ticket, and social mention pulled into one place – themed, scored, and ranked by impact. You finally see what customers actually complain about.
- 01 Pulls reviews from Google, Facebook, Trade Me, your forms
- 02 Auto-themes complaints and praise into trends
- 03 Alerts you to a bad review before it goes viral
- 04 Drafts public review responses in your voice
Built on: Claude Google Business API Trustpilot Vercel
Without Kiwi Dynamics
With Kiwi Dynamics
Otago
Why Dunedin businesses are a fit for this.
- Dunedin pairs a strong university research culture with practical southern businesses. AI here means proven tools, not hype.
- Education, health, tech, and a tourism shoulder season that hits hard. AI helps Dunedin teams smooth the peaks and protect the people.
We work with teams across Dunedin: CBD · North Dunedin · South Dunedin · Mosgiel · Port Chalmers · Green Island.
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How we build AI customer feedback for a Dunedin team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Dunedin business, so value lands before the build is finished. AI review and feedback.
Talk to usThe outcome for Dunedin teams
The shape of the result for Dunedin teams: Star ratings up ~0.4 in 90 days from faster, on-brand responses. Built on Claude, hardened with the rest of the stack as it scales.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Questions
FAQ
When does AI customer feedback actually pay back?
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for a Dunedin – so the savings start landing before the rest of the build is finished.
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call – fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
Do you have proof this works for Dunedin businesses?
Direct case study: Star ratings up ~0.4 in 90 days from faster, on-brand responses. Happy to walk you through full numbers on a call.
Will this run on our own infrastructure?
Yes, where it makes sense. AI customer feedback can sit entirely in your cloud account, with model calls routed through endpoints you control. We default to Claude, Google Business API, Trustpilot, Vercel but the architecture supports your existing platform choices.
Skip the pitch.
Tell us the workflow and we'll come back with what we'd build first.
Get in touch
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it — no obligation.