Dunedin businesses don't need another generic AI pitch. AI call summaries only earns its keep when it's built around the workflow you actually run on a wet Tuesday, and that's how we scope every engagement we take on in Otago.
Otago · Applied AI
AI call summaries designed around the way a Dunedin team actually runs.
What AI call summaries actually does
Every customer call recorded, transcribed, summarised, and coached. Managers spot what's working, reps see what to fix, and customers get follow-ups that actually reference what they said.
- 01 Auto-summary into your CRM after every call
- 02 Coaching scorecards for sales and support reps
- 03 Detects compliance phrases (or missing ones)
- 04 Searchable archive – find the call that mentioned X
Built on: Twilio AssemblyAI Claude Vercel
Without Kiwi Dynamics
With Kiwi Dynamics
Otago
Our field notes from Dunedin builds.
- Dunedin pairs a strong university research culture with practical southern businesses. AI here means proven tools, not hype.
- Education, health, tech, and a tourism shoulder season that hits hard. AI helps Dunedin teams smooth the peaks and protect the people.
We work with teams across Dunedin: CBD · North Dunedin · South Dunedin · Mosgiel · Port Chalmers · Green Island.
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How we build AI call summaries for a Dunedin team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Dunedin business, so value lands before the build is finished. AI call notes + coaching.
Talk to usThe outcome for Dunedin teams
What changes for Dunedin teams after this lands: the work that used to need a person stays done, the work that needs a person gets done with their attention undivided. Sales coaching scales to every rep without doubling manager time.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Questions
FAQ
How quickly can we see something running?
Week three for a clickable internal demo against real data. Week six for a slice your team can actually use. We hold ourselves to those numbers because they're what stops a project drifting into "endless discovery".
What's the smallest engagement you'd take on?
A two-week paid discovery for Dunedin businesses that aren't sure whether the build is worth doing at all. You get a one-page write-up of what we'd build, what we'd skip, and what it would cost. About 30% of those discoveries end with us recommending you don't proceed.
Anyone else in this space using AI call summaries?
Plenty. Sales coaching scales to every rep without doubling manager time. The interesting question is rarely "does it work" – it's "is your team ready to use the output." That's what we'd scope on the call.
What tools do you build AI call summaries on?
For AI call summaries we usually reach for Twilio, AssemblyAI, Claude, Vercel. We're tool-agnostic at heart – we pick what your Dunedin team can actually run after we hand the build over, not what looks good on a vendor sticker.
One short call.
Tell us what you're trying to fix. We'll come back inside a working day.
Get in touch
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it — no obligation.