AI customer feedback in Cromwell.
Built and supported here – the way a Cromwell business would actually use it.
What this is
AI review and feedback
Every Google review, NPS survey, support ticket, and social mention pulled into one place – themed, scored, and ranked by impact. You finally see what customers actually complain about.
Star ratings up ~0.4 in 90 days from faster, on-brand responses.
How it helps your Cromwell team
What you actually get.
- Pulls reviews from Google, Facebook, Trade Me, your forms
- Auto-themes complaints and praise into trends
- Alerts you to a bad review before it goes viral
- Drafts public review responses in your voice
We've worked with enough operators in Cromwell to know that the brief that arrives in our inbox is rarely the brief that ends up shipped. The first thing we do on any AI customer feedback project is sit with your team for a day before we propose anything.
The shape of the result for Cromwell teams: Star ratings up ~0.4 in 90 days from faster, on-brand responses. Built on Claude, hardened with the rest of the stack as it scales.
Where Cromwell operators actually lose hours.
Vineyards, cherry and stone-fruit orchards, and accommodation serving year-round tourist flows. AI tools that handle seasonal staffing earn keep fast.
We work with teams in
What we build
AI customer feedback, tailored to Cromwell businesses.
- 01 Pulls reviews from Google, Facebook, Trade Me, your forms
- 02 Auto-themes complaints and praise into trends
- 03 Alerts you to a bad review before it goes viral
- 04 Drafts public review responses in your voice
Common questions
Before you book the call.
What's a typical engagement length for Cromwell businesses? +
Six to twelve weeks for the build, then a short managed-services month while the system goes from "shipped" to "owned by your team". After that you keep us on retainer if you want, or take it from there yourself.
Do you do hourly billing or fixed price? +
Fixed price for the pilot, every time. After that it's your call – fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
Can you walk us through a comparable build? +
Yes – on the first call we'll pick the closest engagement we've shipped to what you're describing and walk through the outcome, the headcount and the time it took. Star ratings up ~0.4 in 90 days from faster, on-brand responses.
Can you work with our existing systems? +
Yes. The default AI customer feedback stack we reach for is Claude, Google Business API, Trustpilot, Vercel, but we'll bend it around whatever you already run – Xero, HubSpot, Shopify, Cin7, your own in-house apps. The discovery week maps every data source before any build starts.
Worth a conversation?
Even if you don't end up working with us, you'll leave the call knowing what's worth building.
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