01
Map the current state
We document the workflow end to end from the people who live it, including the undocumented shortcuts and workarounds that never made it into a manual.
Map the workflow before an agent touches it
What it does
Capabilities
Everything included, nothing bolted on after the fact.
- Process mapping from real operators
- Time and rework measurement
- Bottleneck and handoff analysis
- Exception and edge case capture
- Current versus future state diagrams
- Human in the loop decision points
- Automation opportunity scoring
- Clear scope for the build ahead
Why it holds up
Built on four things we don’t bend on.
Honesty
We tell you what AI can and cannot do, then we ship the part that pays for itself.
Craft
Production systems, not slideware. Built around how you actually work.
Speed
Find the one workflow costing the most, ship it to production, prove the return.
Care
Success is hours given back to people and dollars saved. Never the size of the invoice.
What you get
The build itself, not a proof of concept.
02
Find the bottlenecks
We measure where time, rework and delay actually pile up, so automation targets the expensive steps instead of the easy ones.
03
Design the future state
A clear before and after that shows exactly which steps an agent takes over, which stay human, and where the two hand off.
04
Mark the decision points
Every place that needs judgement, approval or a human check is flagged up front, so the automated version keeps the control the business needs.
Questions
FAQ
We sit with the people doing the work and document the workflow end to end, including the undocumented shortcuts and workarounds nobody ever wrote into a manual, then measure where time and rework pile up.
No. Finding it is the point. We map the current state, find the bottlenecks and score the automation opportunities so the target is chosen from evidence, not a guess.
They get marked as decision points. Every place that needs judgement, approval or a human check is flagged up front, so the automated version keeps the control the business needs.
A clear current versus future state diagram showing exactly which steps an agent takes over, which stay human, and where the two hand off, plus a scope ready for the build.
Get in touch
Talk to us about business process modelling
Tell us what you’re trying to do and we’ll reply with how we’d build it, no obligation.
You start the build with a shared picture of how the work really flows, so the agent we ship fits the process instead of forcing the process to bend around it.
Let’s talk