We've worked with enough operators in Blenheim to know that the brief that arrives in our inbox is rarely the brief that ends up shipped. The first thing we do on any AI call summaries project is sit with your team for a day before we propose anything.
Marlborough · Applied AI
Built and supported here – the way a Blenheim business would actually use it.
What AI call summaries actually does
Every customer call recorded, transcribed, summarised, and coached. Managers spot what's working, reps see what to fix, and customers get follow-ups that actually reference what they said.
- 01 Auto-summary into your CRM after every call
- 02 Coaching scorecards for sales and support reps
- 03 Detects compliance phrases (or missing ones)
- 04 Searchable archive – find the call that mentioned X
Built on: Twilio AssemblyAI Claude Vercel
Without Kiwi Dynamics
With Kiwi Dynamics
Marlborough
What's different about doing this work in Blenheim.
- Marlborough is wine, aquaculture, and tourism – three industries running on tight margins where AI quickly pays for itself.
- Vineyards, cellar doors, mussel farms, and a thriving cycle-trail tourism economy. AI here means forecasting the season and never missing a booking.
We work with teams across Blenheim: CBD · Renwick · Picton · Havelock · Seddon.
Talk to us about this →
How we build AI call summaries for a Blenheim team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Blenheim business, so value lands before the build is finished. AI call notes + coaching.
Talk to usThe outcome for Blenheim teams
If we build the right slice first, Blenheim teams feel the difference inside the first month. Sales coaching scales to every rep without doubling manager time.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Questions
FAQ
When does AI call summaries actually pay back?
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for a Blenheim – so the savings start landing before the rest of the build is finished.
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call – fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
Can you walk us through a comparable build?
Yes – on the first call we'll pick the closest engagement we've shipped to what you're describing and walk through the outcome, the headcount and the time it took. Sales coaching scales to every rep without doubling manager time.
Will this run on our own infrastructure?
Yes, where it makes sense. AI call summaries can sit entirely in your cloud account, with model calls routed through endpoints you control. We default to Twilio, AssemblyAI, Claude, Vercel but the architecture supports your existing platform choices.
The honest version of a sales call.
No deck. No discovery doc. Just whether this is worth building and what it would cost.
Get in touch
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it — no obligation.