Inside the rollout
Meridian Fleet Services runs over 200 trucks across the Texas Triangle, and every load still had to be matched to a driver by a small dispatch team working the phones and a spreadsheet. Matching the right driver to the right load, factoring in hours-of-service limits, deadhead miles and equipment type, ate most of a dispatcher's shift, and a bad match could mean a driver running out of hours mid-route or a load sitting uncovered overnight.
Our approach
Meridian wanted an agent that could sit over their existing TMS and propose a ranked shortlist of drivers for every new load the moment it came in, factoring in the same constraints a senior dispatcher would, while leaving the final call with a human. We scoped narrow: one region, one equipment type, then expanded once dispatchers trusted the shortlist.
Results at a glance
We went from dispatchers eyeballing a board to getting a ranked list the second a load drops. They still make the call, but they are not starting from zero every time. Deadhead miles are down and nobody is scrambling to cover a load at 6pm anymore.
