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Legal · Auckland

A first-pass contract reviewer that halved partner review time and never misses a flagged clause.

As a busy full-service West Auckland firm, Smith and Partners' property, business and family lawyers field a steady flow of sale and purchase agreements, leases, shareholder agreements and trust deeds. Much of a contract review never required senior judgement at all — it was the mechanical first read, hunting for missing indemnities, vague settlement dates, one-sided warranties and clauses that quietly drifted from the firm's plain-English standards. Partners were spending hard-won billable hours on that hunt before the real advice work even began, and on a high-volume property matter the first read alone could consume the better part of a morning. The bottleneck had real downstream effects. Turnaround for SME and developer clients slowed during settlement-heavy periods, senior review routinely pushed into evenings, and the inconsistency between how different reviewers triaged the same agreement made it harder to give clients a predictable service. The firm wanted to compress that first pass without cutting any corner on diligence — and crucially, without ever letting an automated tool sit between a lawyer and the client. Any solution had to respect privilege, keep client documents inside their own environment, and earn the trust of partners who had every reason to be sceptical of legal-tech promises.

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Build:
Custom LLM
Platform:
Company OS
Client:
Smith and Partners
Industry:
Legal
Region:
Auckland

Results

−54%
Partner review time

Results

Contracts triaged per week

Results

−40%
Missed-clause escapes
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The story

As a busy full-service West Auckland firm, Smith and Partners' property, business and family lawyers field a steady flow of sale and purchase agreements, leases, shareholder agreements and trust deeds. Much of a contract review never required senior judgement at all — it was the mechanical first read, hunting for missing indemnities, vague settlement dates, one-sided warranties and clauses that quietly drifted from the firm's plain-English standards. Partners were spending hard-won billable hours on that hunt before the real advice work even began, and on a high-volume property matter the first read alone could consume the better part of a morning. The bottleneck had real downstream effects. Turnaround for SME and developer clients slowed during settlement-heavy periods, senior review routinely pushed into evenings, and the inconsistency between how different reviewers triaged the same agreement made it harder to give clients a predictable service. The firm wanted to compress that first pass without cutting any corner on diligence — and crucially, without ever letting an automated tool sit between a lawyer and the client. Any solution had to respect privilege, keep client documents inside their own environment, and earn the trust of partners who had every reason to be sceptical of legal-tech promises.

What we built

  1. 01

    Trained a first-pass reviewer on the firm's own precedent bank and plain-English clause standards, scoped tightly to NZ property, commercial and family-law agreements so its judgement reflected how Smith and Partners actually drafts, not a generic template

  2. 02

    Built a risk flagging layer that highlights missing, unusual or one-sided clauses — indemnity gaps, undefined settlement dates, unfavourable warranties — and ranks each by severity so the most material issues rise to the top of the read

  3. 03

    Delivered findings as an annotated summary inside the lawyer's existing Word and NetDocuments workflow, with every flag linked back to the exact clause and source text so a partner can verify the reasoning in a single click

  4. 04

    Engineered the pipeline so client documents stay within the firm's Azure tenancy, preserving privilege and keeping nothing sensitive in a shared model

  5. 05

    Kept a partner firmly in the loop as the system of record — the tool never advises the client and never auto-amends a contract; it prepares the read so the lawyer signs off faster and with more confidence

“It hands the partner a contract that's already been read once. The missing indemnities and the soft settlement dates are flagged and ranked before we even open the file, and every flag points straight back to the clause so we can check it in seconds. We spend our time on advice now, not hunting for the gaps — and our turnaround on property matters has genuinely changed.”

— Rebecca Donnelly, Practice Manager

Results at a glance

  • Partners open each contract with risks already surfaced and ranked, so review starts at judgement rather than hunting through pages of boilerplate
  • Faster, more consistent turnaround on SME, developer and property matters without adding headcount or pushing senior review into the evening
  • Fewer missed clauses on routine agreements, with junior staff learning the firm's standards faster by reading the flag rationale
  • A repeatable, defensible first-pass standard that every reviewer now shares, making the firm's diligence feel predictable to clients

This is Company OS at work

Every system we ship is part of Company OS — a team of AI agents wired into the tools you already run. Start with one workflow, add more as you trust it.