Inside the rollout
Brightwell Home Insurance took first notice of loss over the phone and by email, and getting a new claim logged, categorised and routed to the right adjuster used to depend on whoever was free to key it in. On a bad weather day, that backlog could stretch well into the next morning, right when policyholders most wanted to hear back.
Our approach
We shipped an intake agent that takes the call or reads the email, extracts the details that matter, checks them against the policy on file, and logs a structured claim with a suggested severity and adjuster routing, ready for a human to confirm in a couple of clicks rather than type from scratch.
Results at a glance
The day a storm came through, we had claims logged and routed before the second wave of calls even started. Policyholders are hearing back from an adjuster the same day now instead of waiting to find out someone had even seen their claim.
